This service is frequentlyrequestedfor new installations or upgrades where the client requires physical presence and operation of Techson team for initial days, weeks or months to ultimately organize a smooth transition to the in-house staff, or when a data center operator plans to outsource the complete operation, qualification, staffing and maintenance of the site & infrastructure to our expert team.
Involves monitoring of the data center infrastructure &active components and establishing healthiness thresholds, monitoring and alerting guidelines as per the availability requirements and providing end-to-end support, issue tracking, escalation and resolution services, inline with preventive concepts and methods of avoiding all potential failures.
Upon visibility of an issue either through pre-established monitors, sensors or operations staff, Techson provides both remote assistance to resolve the issues using the latest techniques within the shortest time and if need be, to immediately dispatch technicians to rectify and resolve the issue physically on site.
Offering dedicated resources, latest tools, best practices, mature and expert professionals, Techson passionately ensures that SLA objectives and availability parameters are fully observed, implemented and maintained at all time to sustain application and infrastructure reliability and protect stakeholders’ profitability and uptime.
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